UTA On Demand service is now available in South Davis and Tooele Counties!
UTA On Demand is an innovative form of transportation that connects riders with other transit services like TRAX, FrontRunner, or Bus as well as to other destinations in the community. The app-based technology matches multiple riders headed in a similar direction into a single vehicle, allowing for quick and efficient shared trips.
Trips must start and end within the designated service area. After booking a ride, the app will display the pick-up location where the vehicle will meet you. This is a corner-to-corner service, so you will be picked up and dropped off close to your destination. Since this is a shared ride service you may board with others in the vehicle or stop along the way to pick up others.
UTA On Demand is in four zones located in Southern Salt Lake County, Salt Lake City Westside, Tooele County and South Davis County. Check out all of the zones in this interactive map.
Download the UTA On Demand app today and get your first 10 rides free!
Download the app from your favorite app store or call 385-217-8191 to help set up your account or to get help booking a ride. For rides in Tooele County, call 435-843-4114.
The regular adult one-way fare is only $2.50, so grab your friends and take a ride!
Here’s how it works:
Download the UTA On Demand app
Set up your account using a debit or credit card, UTA pass or a FAREPAY card.
Request a ride – we’ll pick you up nearby in minutes!
Get in and go!
What to do if you need a little help.
Riders who use mobility devices can request a ride from an accessible van by selecting wheelchair accessibility in their profile. Once turned on, all trips will be booked with an accessible vehicle.
For more information about how to book a ride over the phone, watch this How to Book a Ride on UTA On Demand video. If you don’t have a mobile phone, you can get help booking a ride by calling 385-217-8191. You may also use this number for questions about the UTA On Demand app or any other questions regarding the service. Or send a message to rider support at email@example.com.
How to Pay
You can pay for your ride in the UTA On Demand app using a credit or debit card, FAREPAY card, or passes like the Eco Pass or Student Pass linked to your account. These cards can be added in your app or added to your account over the phone, just call 385-217-8191.
For those booking rides for multiple riders (ie. groups going to the same destination), you can book using your method of payment and include up to 4 additional riders at no extra cost. This means the fare for a one-way ticket/ride is only $2.50. This is a trial feature and may be removed without notice.
You can also pay using valid UTA paper or mobile tickets or passes by selecting: ‘UTA Paper Ticket or Transfer’ in the app under Payment Methods* and show your paper or mobile ticket when you board. For more detailed ways to pay, visit the app help center. *Excludes cash.
Requesting Rides from UTA TRAX and FrontRunner Stations
UTA TRAX and FrontRunner stations have designated pick-up/drop off locations. If you’re catching a ride from a station, please find this sign for quick pick-ups and drop offs.
UTA On Demand uses a platform designed and managed by Via. Via’s technology matches multiple riders headed in the same direction into a single vehicle and stops will be made according to the destinations of the riders.
To provide feedback on the service or UTA specific questions, please contact UTA customer service at 801-RIDE-UTA (801-743-3882) or at firstname.lastname@example.org.
To get help booking a ride, questions about the Via app or any other questions regarding Via’s services you can call 385-217-8191 or send a message to Via’s rider support at email@example.com